Philips & Associates, Inc.

 
Text Box: Quality Standards and Measurements

We provide comprehensive consultation services to establish quality standards and to measure performance through internal/external tracking.   Benchmarking on quality standards is achieved through competitive surveys and best practices research.
Product Summary

· Evaluate internal processes of an organization that impact customer perceived quality.

· Develop procedures to seek customer/client input in measuring quality

· Identify customer-perceived problems and evaluate problem resolution processes

· Prioritize actions that have the most impact on improving service quality.

To contact us:

Phone: 636-394-4430

Fax: 636-527-7757

E-mail: gphilips@philipsgroup.com